Compressed & comprehensive
The tried-and-tested training program for remote customer service reps
A free and compressed training program for training CS reps with the skills, tools, and knowledge to delight customers and resolve issues.
To get started, book a free call with us. We'll guide you on how to use and customize the training program, then send it your way.
5 comprehensive modules, each with a knowledge check test
1
Remote working
Guidance on video meeting etiquette, creating an optimal work environment, and more essentials
2
Communicating with empathy
Seven empathetic behaviors that transform conversations into CSAT-boosting interactions
3
Contact handling
Industry-leading practices for managing customer communications across phone, chat, and email
4
Call control
Proven strategies like the “snatch and flip,” clarifying questions, and transition statements
5
De-escalation
Triggers that lead to customer escalation and techniques for managing challenging situations