Customer service costs must go down.
Can customer service quality still go up?
Make industry-leading customer satisfaction your new reality
We’ll build you a global team of expert customer service representatives who embody your brand.
Your formula for lower costs & higher customer satisfaction
Custom-built teams
We surgically source talent that satisfies your unique requirements and enhances your brand.
Borderless technology
Our tech platform removes the inefficiencies of BPOs. You pay less while talent earns more.
Full control
Scale an on-demand workforce up and down easily, with up-to-the-minute tracking.
Cost
CSAT
Work for Impact
Custom-built teams recruited for your unique requirements
Solve tickets faster
Delight your customers
Traditional outsourcing
Generic workers who lower your productivity & lose your customers
Solve tickets slower
Frustrate your customers
Work for Impact
Borderless technology
No BPO overheads
Agents motivated by fair pay
Traditional outsourcing
Middleman
80% middleman markup
Unmotivated, poorly paid agents
Work for Impact
Full control
Scale up or down flexibly
Agents integrated into your team
Traditional outsourcing
Limited control
No seasonal agility
No control over agents
“It’s not going to work because . . .”
Through hiring on Work for Impact, you contribute to a more equitable world of work
FAQ
What's Work for Impact?
We custom-build outsourced teams that feel like in-house teams. With our global talent solutions and bespoke support, you can leverage external teams that integrate into your operations, drive your performance, and maximize your savings.
How do I hire CSR on Work for Impact?
You have two options. You can either book a meeting with our Client Success team, tell them about your requirements, and then we’ll handle recruitment for you. Or you can hire CSR yourself by posting a job on our global talent platform.
Is HR going to complain about this?
Nope – they might thank you though! On the Work for Impact platform, it’s easy to hire CSR and access signed NDAs, timesheets, and contract information.
Does this save us money compared to traditional outsourcing?
Yes. Our innovative technology enables organizations to work directly with independent customer service representatives, cutting out the margin taken by a traditional outsourcing company, like a customer support staffing agency or a call center staffing company.
With a call center staffing agency or business process outsourcing (BPO) firm, customer service representatives take home as little as 20% of what you pay for them. With Work for Impact, talent takes home 84-89% of the money you pay. The fees we deduct go towards powering our platform and our Pathways program, which delivers education to students in low-income countries.
Can I use your solutions with an existing team?
Yes, working with us and the independent contractors on our platform is fully flexible. You can either use Work for Impact for all your customer service team needs – or just some of them. Our platform has collaboration features, allowing every member of your team to chat with independent talent. If you’re using other team collaboration software, we can even help onboard your new talent and get them up to speed with your tools.