Customer service costs must go down.

Can customer service quality still go up?

Save up to 70% of your workforce costs
+
Adjust your budget on demand
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Cost-effective agility, supercharged 

“Within a matter of weeks, 
we’d cut costs by 50%!”

Dana Golding
Director of Customer Support & Operations

How much will you save? 

It’s time to make industry-leading customer satisfaction your new reality 

We’ll build you a global team of expert customer service representatives who embody your brand.

“Staggering 99% CSAT! 
Nothing short of AMAZING.”

Marco Velasco
Director of Customer Success

Lower costs now.
Optimize customer service forever. 

Your formula for lower costs & higher customer satisfaction 

Custom-built teams

We surgically source talent that satisfies your unique requirements and enhances your brand.

+

Borderless technology

Our tech platform removes the inefficiencies of BPOs. You pay less while talent earns more.

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Full control

Scale an on-demand workforce up and down easily, with up-to-the-minute tracking.

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Cost

CSAT

Work for Impact

Custom-built teams recruited for your unique requirements

Solve tickets faster 

Delight your customers 

Traditional outsourcing

Generic workers who lower your productivity & lose your customers

Solve tickets slower

Frustrate your customers

Work for Impact

Borderless technology

No BPO overheads

Agents motivated by fair pay

Traditional outsourcing

Middleman

80% middleman markup

Unmotivated, poorly paid agents

Work for Impact

Full control

Scale up or down flexibly

Agents integrated into your team

Traditional outsourcing

Limited control

No seasonal agility

No control over agents

“We no longer have to choose between affordability & maintaining our standards”

Marie Kacouchia
Head of Customer Experience

Unlock the formula for lower costs & higher CSAT

“It’s not going to work because . . .”

“We’ve seen a 35% reduction in labor costs and a 20% boost in productivity!“

Michael Kendall
Director of Customer Success

Watch costs plummet & productivity skyrocket 

Thaissa 🇧🇷

Pathways Student

Through hiring on Work for Impact, you contribute to a more equitable world of work

By working with us instead of a traditional outsourcing company, you enable talent to earn over 2X more. Every contract also helps to power our Pathways program, which provides transformative further education for young people from under-served communities.

FAQ

What's Work for Impact?

We custom-build outsourced teams that feel like in-house teams. With our global talent solutions and bespoke support, you can leverage external teams that integrate into your operations, drive your performance, and maximize your savings.

How do I hire CSR on Work for Impact?

You have two options. You can either book a meeting with our Client Success team, tell them about your requirements, and then we’ll handle recruitment for you. Or you can hire CSR yourself by posting a job on our global talent platform.

Is HR going to complain about this?

Nope – they might thank you though! On the Work for Impact platform, it’s easy to hire CSR and access signed NDAs, timesheets, and contract information.

Does this save us money compared to traditional outsourcing?

Yes. Our innovative technology enables organizations to work directly with independent customer service representatives, cutting out the margin taken by a traditional outsourcing company, like a customer support staffing agency or a call center staffing company.

With a call center staffing agency or business process outsourcing (BPO) firm, customer service representatives take home as little as 20% of what you pay for them. With Work for Impact, talent takes home 84-89% of the money you pay. The fees we deduct go towards powering our platform and our Pathways program, which delivers education to students in low-income countries.

Can I use your solutions with an existing team?

Yes, working with us and the independent contractors on our platform is fully flexible. You can either use Work for Impact for all your customer service team needs – or just some of them. Our platform has collaboration features, allowing every member of your team to chat with independent talent. If you’re using other team collaboration software, we can even help onboard your new talent and get them up to speed with your tools.