Free downloadable e-book
How to build an engaged & productive remote customer service team
Studies show remote workers are more productive and retained more easily. Download our e-book to learn how to find the best remote talent, onboard them effectively, and maximize the benefits of building a remote CS team.
What’s covered
1
Preparation
Outline requirements, plan workloads, and establish tools, culture, and policies for effective integration.
2
Recruitment
Design recruitment strategies, advertise positions, and conduct decisive interviews with candidates.
3
Onboarding
Set clear expectations, facilitate regular interactions, ask for feedback, and reinforce company culture.